Jane Levere
Deliver sheep? Find a lettuce bra? Right away!
Five-star hotels usually have five stars for a reason: Their service is impeccable, and they often do the impossible, thanks to their ever-resourceful concierge staff.
Concierges will help out, no matter how difficult the assignment, whether the guest is a first-time visitor, regular, or even a celebrity...
Deliver sheep? Find a lettuce bra? Right away!
Five-star hotels usually have five stars for a reason: Their service is impeccable, and they often do the impossible, thanks to their ever-resourceful concierge staff.
Concierges will help out, no matter how difficult the assignment, whether the guest is a first-time visitor, regular, or even a celebrity...
Jane Levere
Deliver sheep? Find a lettuce bra? Right away!
Five-star hotels usually have five stars for a reason: Their service is impeccable, and the... more
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218
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Created
05/31/08
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1
Grace Bay Club
A guest staying in the penthouse of the Grace Bay Club in the Turks and Caicos remembered one night that his wife’s birthday was the next day, and that he had forgotten to buy her a present. The hotel called security at the island’s airport and the owner of Royal Jewelers, a jewelry store with a duty-free shop there. The airport’s security guard let the guest into the airport, past security, where he met the shop owner, who opened his store for the guest. It was a productive night for both: The guest bought over $12,000 worth of rings, bracelets and earrings, made of precious stones, for his wife who never realized he was gone.
2
Ritz-Carlton New York, Central Park
The recent iPhone launch was insane not just for regular folks, but for celebrities, too. One female pop star staying at the Ritz-Carlton New York, Central Park, arrived at the hotel with a new iPhone, but had no idea how to use it. Unwilling to brave the crowds to get a lesson at the nearby Apple Store on Fifth Avenue, she asked the hotel’s chef concierge, Frederick Bigler, for help. His solution: He sent a hotel page to the store for an iPhone tutorial; the page then returned to the hotel and gave the singer a lesson in the privacy of her suite.
3
The Dorchester
The Dorchester in London was the home away from home for the 17-member production crew, from New Zealand, that was completing the music editing for “The Lord of the Rings: The Two Towers.” They enlisted the hotel’s “E-butlers” to create a secure network to communicate with their colleagues in New Zealand; security was paramount, due to the sensitive nature of the film’s contents. The film later went on to win two Oscars.
4
Meurice Hotel
Salvador Dali was a regular guest at the Meurice Hotel in Paris, always staying, with his two pet ocelots, in rooms 106 and 107, which face the Tuileries Garden. The rooms have high ceilings, parquet floors and 18th-century, Louis XVI-style furnishings. Dali once asked the hotel’s concierge staff to bring an entire herd of sheep to his rooms, so he could shoot blank bullets at them; on another occasion, he asked the concierges to catch flies for him in the Tuileries, paying them five francs for each bug caught.
5
Ritz-Carlton, Key Biscayne
The CEO of a small-tech company staying at the Ritz-Carlton, Key Biscayne, accidentally left documents required to close a $500 million dollar deal in a fingerprint-controlled security box at his office in New York. Once he learned of the guest’s predicament, Alex Martin, the hotel’s chef concierge, swiftly arranged for a sedan to pick him up and take him to a private jet that flew him back to New York. The guest was met there by another sedan, which brought him to his office to retrieve his documents, then back to the airport for his return flight to Miami. Martin arranged for the guest’s suit to be pressed, and sent it, with fresh towels and bottles of water, in another sedan that met the guest upon his arrival in Miami. The guest changed in an airport locker room, and returned to the Ritz-Carlton with an hour to spare before the meeting where he closed his deal.
6
Ritz-Carlton, South Beach
A new mother staying at the Ritz-Carlton, South Beach with her husband and two-month-old daughter was experiencing great pain breastfeeding her baby for the first time. As per her doctor’s orders, she asked the hotel’s concierge, Kristin Koslow, to deliver iceberg cups—two hollowed-out heads of cold iceberg lettuce—to her room , which she then used as icepacks to reduce the pain and swelling. Koslow, who is not yet a mother herself, said that while the request was a bit unorthodox and raised a few eyebrows in the hotel’s kitchen, it worked.
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